Widerrufsrecht
Given that each item from LACE Belts is custom-made to order, we regret that we do not accept returns. However, you may exchange your item for another product or receive a store credit.
Please carefully inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will promptly assess the issue and rectify it accordingly.
For any inquiries, feel free to reach out to us at contact@lace-belts.eu or via our Instagram page.
Damages and Issues
If a product is defective at the time of transfer to the customer, § 437 BGB applies. The customer is entitled to an exchange for a fault-free item or a repair. Only if these remedies are not possible can the customer request a refund.
Customers generally have the right to return products purchased online within 14 days without providing any reason.
Exchange Policy
The customer may exchange an item for another (e.g., a belt in a different size) or receive a store credit to be used for future purchases at LACE Belts (www.lace-belts.eu).
Return Shipping Costs
Legally, the cost of return shipping is the responsibility of the customer if they were duly informed of this obligation before the contract was concluded. For non-standard items (requiring freight shipping), LACE Belts must inform the customer of the exact return shipping costs prior to purchase.
However, online retailers may voluntarily choose to cover return shipping costs for their customers.
Right of Withdrawal
**Introduction**
Consumers are entitled to a right of withdrawal as described below, where a consumer is defined as any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession:
**Right of Withdrawal:**
You have the right to withdraw from this contract within 14 days without providing any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, takes possession of the last item.
To exercise your right of withdrawal, you must inform us (Laetitia Deusch, LACE Belts, Schlederloh 14, 82057 Icking, Germany, Tel.: +49 151 16400039, Email: contact@lace-belts.eu) of your decision to withdraw from this contract through a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.
**Effects of Withdrawal**
If you withdraw from this contract, we will reimburse all payments received from you, excluding the cost of delivery, without delay and no later than 14 days from the date on which we received notice of your withdrawal. We will use the same payment method for the refund that you used for the original transaction unless expressly agreed otherwise; in any case, you will not incur any fees as a result of the refund. We may withhold reimbursement until we have received the returned goods or until you have provided evidence of having sent back the goods, whichever is earlier.
You must return the goods without undue delay and in any event no later than 14 days from the day on which you informed us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are responsible for the direct costs of returning the goods.
You are only liable for any diminished value of the goods if the loss in value is due to handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
**Exclusion or Premature Expiry of the Right of Withdrawal**
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
Unless otherwise agreed, the right of withdrawal does not apply to contracts for the provision of services related to leisure activities if the contract provides for a specific date or period of performance. Consequently, the right of withdrawal is also excluded for contracts that involve the sale of tickets for time-bound leisure events.
**General Notes**
1) Please avoid damaging or contaminating the goods. Return the goods in their original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure that the goods are sufficiently protected against transport damage with suitable packaging.
2) Please do not return goods to us freight collect.
3) Please note that the above points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.
**Withdrawal Form**
If you wish to withdraw from the contract, please complete this form and return it to us.
To
Laetitia Deusch
LACE Belts
Schlederloh 14
82057 Icking
Germany
Email: contact@lace-belts.eu
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if notification is on paper)
_________________________
Date
(*) Delete as appropriate